Privacy Policy

This Privacy Policy applies to all services provided by Sarah & Michael Melbourne, reachable via info@sarahmichealmelbourne.com. We deeply respect the privacy of our customers and handle all personal information with the utmost care and confidentiality, in accordance with applicable privacy legislation including the Australian Privacy Act and the General Data Protection Regulation (GDPR).

1. What Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service team. This may include:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely via our payment providers — never stored on our servers)
  • IP address and device/browser information
  • Order and transaction history
  • Website activity and browsing behaviour (via cookies)

2. How We Use Your Information

We use your personal data solely for the following purposes:

  • Processing, shipping and invoicing your orders
  • Providing customer service and after-sales support
  • Sending order confirmations, tracking updates and relevant order information
  • Improving our website, services and product range
  • Preventing and detecting fraud or misuse
  • Sending marketing communications, only where you have given explicit consent

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract — to fulfil and deliver your order
  • Your consent — for example, when signing up for our newsletter
  • Legal obligation — such as tax and financial record-keeping requirements
  • Legitimate interest — such as fraud prevention and improving our services

4. Sharing Your Data with Third Parties

Your personal data is only shared with third parties where strictly necessary to provide our services. These parties include:

  • Payment providers: Visa, Mastercard, PayPal and Apple Pay
  • Shipping and delivery partners: Australia Post
  • Our suppliers, for the purpose of processing and dispatching your order

Where required, data processing agreements are in place with all relevant parties. We will never sell your data to third parties.

Please note that as part of our fulfilment process, orders may be dispatched directly from a supplier located outside Australia or the EEA. In such cases, appropriate safeguards are applied to protect your data during any international transfer.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Financial and administrative records are kept for a minimum of 7 years in compliance with legal obligations.

6. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour and support our marketing efforts. You can manage your cookie preferences at any time via the cookie banner on our website or through your browser settings. For full details, please refer to our separate Cookie Policy.

7. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. All payments on our website are processed via a secure, encrypted SSL connection.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Restrict or object to the processing of your data
  • Withdraw your consent at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@sarahmichealmelbourne.com. We will respond to your request within a reasonable timeframe. You also have the right to lodge a complaint with the relevant supervisory authority in your country.

9. Contact

Sarah & Michael Melbourne
📧 info@sarahmichealmelbourne.com